Buyers Behaviour Virgin Atlantic Essay

Origin altogethery it was called British Atlantic Air ways, later changed to virtuous Atlantic Airways. The first fledge was from Gatwick to Netwark on the 22nd of June 1984 (Virgin Atlantic, 2012). The company launched a ? 6 m rebootising campaign in 2010, which was crowd together dumbfound themed (Guardian, 2010). The pertly advert helped the company recover from the recession. Now I leave alone determine how exactly it was achieved and what methods were used to obtain the best performance of the publicizing. 2) Target securities industry.Market segmentation is a way of separating the consumers into different sections by their sh atomic number 18d need and personalities (Leon. G, 2010, p. 28). The needs and values depend from person to person according to his destination (Leon. G, 2010, p. 366). The VALS (values and lifestyles) segmentation system clearly shows the type of hearing this moneymaking(prenominal)-grade is aiming at (Leon. G, pp. 84). This system divides consumers into eight distinctive subcategories, which consist of thinkers, achievers, go steadyrs, believers, strivers and get atrs.The subcategories this publicizing will assemblage to ar innovators because they are receptive to unexampled technologies and who bottomland experience the innovated technologies at a Virgin Atlantic escapism achievers because they are goal oriented consumers who like to display success to their piers, which they can display by riotous Virgin Atlantic as it is high class skyways experiencers because they like to omit their income on fashion, socializing and sport which Virgin Atlantic offers through owing(p) portion, food, entertainment and their escape cocks are considered as trendy.The social comparison speculation states that the consumer with higher purchase ability tends to give birth a higher berth this is a proof why achievers like to spend on full-bosomed products and aids (Leon. G, 2010, p. 338). This commercial appeals to all the five step upcomeive target-marketing segments (Leon. G, 2010, p. 73). It is identifiable as it clearly distinguishes the shared needs, age and gender of the consumer. The consumer is a businessman or career orientated workingwoman who prefers high-class assist. The age would appeal to Generation Y that is born from 1980 and on wards (Leon.G, 2010, p. 410). The Generation Y spends 150 billion yearly and is into innovation and luxury while Generation X is considered as sophisticate group. Virgin Atlantic Airways allows children ages 5 and above to travel or should be accompanied by an adult (16+). Pets are accepted if they accompany a disabled person (Virgin Atlantic, 2012). 3) Service offered. The marketing mix shows what kind of service/product is offered by dividing the elements to product, impairment, place and promotion (Leon. G, 2010, p. 58).The service being offered is non just a passage from one destination to a nonher it is an experience at a high-class level of the Virgin Atlantic flight where the costumer will be served at a high class, with pledge, entertainment and with maximum comfort. It is a high-involvement purchase, which requires considerate thought and cognitive process, as the price is high (Leon. G, 2010, p. 231). The flight can be purchased online or at a flight ticket office. The company offers promotion such as momentary club card, ticket sales and discount codes/vouchers (Virgin Atlantic, 2012).The price and quality alliance the company has is low- price tickets in comparison with their competitors and with a high-class service. 4) Seasonality. The metre of placing the advertizement is in truth important, as thither are competing companies to take into consideration. The army effect question has shown that the publicizings presented first (primacy effect) and last (regency effect) has a greater effect on the consumer (Leon. G, 2010, p. 302). The release look on to it was 26 October 2010, which was a great cli t to reco actually from recession. British Airways and American Airlines are the biggest competitors.American Airlines released their commercial in May 2010, which had a primacy effect where as Virgin Atlantic Airlines gained a regency effect. The James trammel net 007 Blood Stone video bet was released on 5th of November 2010(IMDB, 2010). This shows that the commercial was released 10 days before the release date of the game. This strategy used by Virgin Atlantic is a very clever marketing move, as their advertising is James Bond themed and during that spot of time all sorts of media (TV, newspapers, online, word of mouth and billboards) had James Bond game advertisements.Virgin Airlines got increased economic aid to their advertisement by publishing their advertisement at time coinciding with Blood Stones release. 5) put the commercial. The advertisement is transmitting through mass media as well as through new (non traditional) media (Leon. G, 2010, pp. 294-296). The commer cial is played on TV where it addresses astray range of consumers (i. e. via mass media) and through YouTube where it is addressable and interactive, while response measurable.It was also played during the flights on the Virgin Atlantic TV channel where it altogether targets its audience (i. e. via target media). 6) Reason for the commercial. The consumer behavior consists of searching for, purchasing, using, evaluating, disposing of products and services that in their belief will fulfill their wants (Leon. G, 2010, p. 23). The commercial was created in high society to transmit and pee aware the audience of the fact that the service being offered by the airlines is luxurious, entertaining and high-class, to convince that this kind of service will satisfy in that respect needs. ) Perception. Perception is defined as the process by which an individual selects, organizes, and interprets stimuli into a meaningful and coherent picture of the world. (Leon. G, 2010, p. 175) This a dvertisement appeals to emotional motives, which are affection, shape and pride in this case (Leon. G, 2010, p. 110). The advertisements mood is sexually charged and is put the buyer into a state of excitement by James Bond themed music and graphics, illustrations of high-class adventure and good-looking actors in the commercial.Abraham Maslow created the Maslows hierarchy of Needs, which identifies the five basic levels of human needs (Maslow, 1987). The advert is aiming to satisfy all the five needs of the potential consumer. Egoistic needs will be well-provided during the flight on these airlines, as it is illustrated as a honored flight. Egoistic needs include the need of good reputation, status and cognition from others, which advert convinces that the consumer will have, if he/she chooses Virgin Atlantic Airways.Need of Self-Actualization will be satisfies as shown in the advert, by flying on this flight the customer will feel self-actualized by getting high-class service which he/she deserved or earned themselves. Social Needs are to be satisfied by communication with good-looking staff. The Virgin Atlantic cabin crew was voted as the most attractive staff in the whole world by the surveys of travelers (Daily mail, 2011). Richard Branson has always stated that the appearance of the flight crew must be important in order make the customers enjoy a memorable flight.Cabin staff of Virgin Atlantic Airlines are told that Youll be the face of the airline. As such, your grooming should always be immaculate even after a long, tiring flight (Daily mail, 2011). As flying on an airplane has a small risk of security, the advert is aiming to convince that their flight is safe and is a pleasant experience where there is nothing to worry about. Physiological needs will be satisfied by the high-class food and beverage service that would be offered during the flight by good-looking staff.Air and shelter will also be present, as the designed with up to date technol ogy. This commercial is aimed at optic consumers that prefer and take information better through visual images or depicted objects as sources of information (Leon. G, 2010, p. 147). While watching the Virgin Atlantic advertisement repetitively on TV or Online passive learning is occurring and it changes the consumers attitude regarding the product (Leon. G, 2010, p. 232). The theme message delivered through this advert is Your airlines either got it or it hasnt. in that respect is a message resonance in the wording, which adds a bit of humor to it and will make the viewer remember the commercial (Leon. G, 2010, p. 301). The theme message has comparative publicizing technique to it where Virgin makes the viewer compare their airlines to Virgin Atlantic (Leon. G, 2010, p. 303). The amorousness in advertising is present in order to grab the management of the viewer (Leon. G, 2010, p. 308). The hostesses are wearing short dresses in red colouring material and the man who is passin g the security check hasnt got underwear on. Virgin is trying to show that their flights are sexy.This technique tries to show the security the airlines provide (angel like). The flight team is very good looking and is go with self-assurance, which adds confidence to the image of the company. The runway lines and the red carpet represents the luxurious service. renewal from the safety demonstration to the airplane saloon is done without editing cuts, which is very eye-catching. The shot of people sitting around of a pool of martini and play with the olive, which represents entertainment, beverage and luxury the airlines offer to their customers. 9) Buying process. The consumer decision making can be viewed as three distinct but interlocking stages the input stage, the process stage and the output stage(Leon. G, 2010, p. 36). This advertisement is designed in order to influence the input and process stage in order to make the consumer come to the output stage. This advert inf luences and increases the consumers recognition of the service need. The information is delivered to the consumers through the marketing efforts of the commercial, which will influence not however media but also word of mouth marketing.The Psychoanalytical Theory of character created by Sigmund Freud explains the drivers of the output stage (Leon. G, 2010, pp. 137-139). According to Freuds theory this commercial will affect superego and id to make the purchase. The superego will be gratify when purchasing this service because he/she will become socially and fashionably acceptable, as Virgin Atlantic flight is trendy. Id will be gratified if the consumer will make the purchase because the airlines offer the basic requirements such as food, shelter and security. The consumer will make a trial or a repeat purchase when buying this service (Leon.G, 2010, p. 497). The consumer might be new to the company or be a frequent loyal customer. 10) involvement levels and risk perception. Invo lvement is a very important factor in how much attention is paid to the message sent to the viewer and how it is understood. There are different ways to measure the involvement of the viewer. There are two ways of involvement, high-risk and low-risk purchases. The higher the risk, the higher the involvement and research will be. The flight purchase is a low-involvement product and consumers prefer congruous context of the message delivered (Leon.G, 2010, p. 293). The mood of the consumer is very important, if he/she is in a blighted mood, the content of the commercial might cause a bad reaction of the viewer. Psychological noise whitethorn be disarraying the viewer from the commercial and the advertisement has contrast in the imagery in order to maintenance the viewers attention. 11) Conclusion. The advertisement created by the Virgin Atlantic airlines in my smell was successful . The James Bond theme imageries and soundtrack had a great touch on the effectiveness of the comme rcial.Every time the consumer will watch James Bond movie or play a James Bond game, the commercial will subconsciously come to their mind and the other way around. The time it was released was perfect, as they needed a push to get out from the recession. The commercial had a bit too much sex advertisement in it, which may led to worse effect tan could have achieved and made the competitors (American Airlines) stand out more, as they had a touching TV commercial that gave gratitude to the men in uniform, veterans and their families. Sexual advertising may distract the consumers attention from the message content being sent.This technique may have a little influence on the buyers purchasing intentions and a risk of spoiling the image of the company. This advert is targeting businessman, but there is the family audience with children and generation X, which they are risking of loosing. The commercial is based mostly on emotions and solely in one short scene the viewer can see the sea ting room with the monitors. The saloons, seats and the exact food of Virgin Atlantic Airlines are not shown, but they are very important to be shown, as the consumer wants to see the comfort he/she will have during the flight.The fact that the advertisement shows a man being tucked into a cloud and not airplane seat could make an impression that the airlines are hiding something and their seats are not good enough to be shown in the advertisement. This advertisement could have been improved by focusing the viewers attention much more on the design of the saloon, comfortable seats and delicious food. Nonetheless, overall this was a very well executed and effective advertisement with successfully reached hearts and minds of customer.