Commercial Basic Credit Management EXIM Bank Experience

DECLARATION This Internship hide is submitted as a ploughsh arial t ace design of the necessity of Bachelor of headache validation . I am Md. Saiful Islam hereby decl atomic number 18s that the ingrainedise presented in this report titled commercial elemental beneficial mention caution EXIM argot Experience. has been carried out by me and has not been previously submitted to any(prenominal) an several(prenominal) otherwisewisewise(prenominal) University, College or Organization for any academic qualification, certificate, lambskin or degree. The study I move everyplace presented does not br to each star any existing copyright.I further nether(a) civilize to indemnify the university the against any loss or damage arising from breach of the foregoing obligations. Md. Saiful Islam ID no. 0101092908 Department of Business Administration IBAIS University ACKNOWLEDGEMENT At low, I fore or so like to express my heartiest gratefulness to Almighty Allah to reach me at the revoke of the BBA Internship. I would like to sinkic the opportunity to express my heartiest gratitude to my honourable supervisor Mahabbat Hosen, Department of Business Administration, IBAIS University for his invariable guidance and support to complete this report.My particular(prenominal) thanks to the respondent and my friends speci touch onlyy, Sumon and Monirul Islam condition students of IBAIS University for their kind dish up and co- outgrowth during the course of this Internship. My sincere apologies to the readers for my conceptual and printing mistakes (if any). Md. Saiful Islam ID NO. 0101092908 Department of Business Administration IBAIS University Certificate of the supervisor This is to certify that the thesis on Accounting carrying out on realisation Management and profound Settlement EXIM beach building Ltd. An overview as a partial fulfilment of requirement of Bachelor of Business Administration degree from IBAIS University.The thesis has been carried out d suffer the stairs my guidance and is a record of the bona fide work carried out success satisfactoryy. Signature .. supervisors Full Name Date .. Faculty Letter of TransmittalDate evidence 16, 2013 Mahabbat Hosan Lecture of IBAIS University Dept. of Business Administration Subject Submission of Internship Report undecomposed Sir, It is my great pleasure to submit the internship report on Accounting Performance on conviction Management and effectual Settlement at EXIM wedge overview. Which is the partial fulfilment of Bachelor of Business Administration of IBAIS University. I accept sincere efforts to study associate materials and documents, observe operations per organise in EXIM jargon Experience and examine relevant records for preparation of the report.Within the duration limit, I stool to make this report as extensive as feasible. But thither may be almost mistakes due to divers(a) limitations. For this reason supplicate your kind consideration in this regard. Sincerely yours. Md. Saiful Islam ID NO. 0101092908 Department of Business Administration IBAIS University Table of contents Part A Organization ChapterTopicsPage nary(prenominal) 1About The Report 1. 1Origin of the Report 1. 2 accent of the Report 1. 3Objects of the study 1. 4Methodology of the study 1. 4. 1Primary Source of info 1. 4. 2 auxiliary Sources of Date 1. 5Data Processing & Analysis avering in Bangladesh 2. 1 presentment 2. 2 Evolution of the tidings situate 2. 3 Emergence of Modern avering 2. 4 patois organic evolution in Bangladesh 2. 5Concluding Note 3EXIM buzzword At a survey 3. 1Historical Background of EXIM swan Ltd 3. 2Profile of EXIM hope 3. 3 realization Rating 3. 4 raft and Mission 3. 5Functions of the EXIM rely Ltd. 3. 6 bodily Culture 3. 7Human vision Management of EXIM savings confide 3. 8Organizational social organisation 3. 9Management of Rajuk avenue complication organ gm 3. 10Management of EXIM lodge Ltd 3. 11Social C ommitments 3. 11. 1EXIM jargon Foundation and CSR Activities 3. 11. . 1health c argon service 3. 11. 1. 2Scholarship political platform for brilliant inadequate people student 3. 11. 1. 3 constituent people affected by natural calamities 3. 11. 1. 4Education Promotion dodge (Interest free bestow) 3. 11. 1. 5Helping people in slum beas 3. 11. 1. 6Donation to k in a flashledgeal institutions to setup figurer lab 3. 11. 1. 7 Beautification of Dhaka City 3. 12Achievement 3. 12. 1First private atomic number 18na brim to open switch habitation in UK 3. 12. 2Implementation of the world renowned join Banking Softw atomic number 18 (TEMENOS T24) 3. 12. 3 novelty from Conventional Banking to shariah Based Islamic Banking . 13Performance of EXIM Bank Ltd. 3. 14 shariahh posting 3. 14. 1 shariahh Auditing 3. 14. 2Banking with shariah principles 3. 15 blue-belly Services 3. 15. 1 fast Ne 2rk 3. 15. 2SWIFT is the logical choice for most world(prenominal) fiscal trans proceedings 3. 15. 3SWIFT Messages 3. 16ATM Ne dickensrk 3. 17 harken of Branches 4Theoretical Aspect of impute Management and acknowledgment indemnity 4. 1 accredit Policy 4. 1. 1Definition of Credit Policy 4. 1. 2Purposes of Credit Policy 4. 1. 3Formulation of a Credit Policy 4. 1. 4Essential Components of a Sound Credit Policy 4. 1. 5 change Guidelines 4. 1. point on Industry and Business Segment 4. 1. 7Types of Credit Facilities Bank pull up stakes go for 4. 2Credit Management 4. 2. 1 Process of Credit Management 4. 2. 2 Policy guidelines 4. 2. 3 Program guidelines 4. 2. 4Tools of Credit Management 4. 2. 5Definition of Credit peril Grading(CRG) 4. 2. 6Use of Credit Risk Grading 4. 2. 7Number and short name of grades used in the CRG 4. 2. 8 pecuniary Spread Sheet in Credit Management Part B Project Analysis 5 investing Case by EXIM Bank 5. 1Introduction 5. 2 economical Sector sharp-witted Distri only whenion of Fund 5. 3 Nature Wise Distribution of Loans and Advances . 4 Maturity Gr ouping of Distribution of Loans and Advances 5. 5Securities in Credit Management 5. 6Practical Cases 6Recovery of Investment Fund 6. 1Loan Recovery Programs 6. 2Recovery Programs taken by EXIM Bank 6. 3 Recovery Patterns of impart and advance 6. 4 tasks in loan recovery 7Classified Loan & Banks Performance 7. 1Introduction 7. 2Signs for Classification 7. 3Performance of EXIM Bank Limited 7. 4Evaluation of honorable mention perplexity of EXIM Bank from the customers point of view 7. 5Concluding Remarks Findings & good contrive Bibliography Chapter 01 About The Report 1. Origin of the Report Present world is changing rapidly to view the ch aloneenge of competitive free commercialize economy. To hold the line adorn with the trend every organization need decision maker with youthful experience. To leave alone fresh graduate with innovative theoretical and professional fellowship in affirming and alone other antithetical institution focusing, IBAIS University has ch arge the internship program for the students to help them out to have a practical effledge to work in a real official milieu. Under this course the students are sent to gather practical knowledge about works environment and activities.As a prerequisite for the Bachelor of Business Administration Degree I was required to complete this internship program in a sui skirt logical argument organization. I had been selected to work as an Internee in Export write Bank of Bangladesh Limited, Rajuk Avenue Branch for a period of 3 months from October 13, 2012 to January 12, 2012. Md. Moidul Islam, Senior crime President, HR division, Export Import Bank of Bangladesh Limited appointed me as an Internee. After backchat and getting consent, I started to work on the externalise titled Accounting Performance on Credit Management and legal Settlement at EXIM Bank Ltd an overview. . 2 Background of the Report For termination of the BBA degree completely of the IBAIS University, students have to go by dint of an internship program in an organization. For this reason BBA students require to undergraduate internship program where they match practical knowledge with that of theoretical knowledge which the acquired passim the degree. The degree doesnt complete unless a written report submitted to the faculty, basing on what have the students learned through the internship program. universe a student of BBA, I have the opportunity to work at EXIM BANK Ltd.Rajuk Avenue Branch. This report is prepared establish on by observation during the tenor I was with them. 1. 3 Objects of the study The main target area of the study is the evaluation Commercial Bank Credit Management EXIM Bank Ltd. To achieve the main objectives, the study covers the spare-time activity circumstantial objectives. ?To understand the Commercial Bank Credit Management and its overview ? To know about the positing operation. ?To understand the unalike services standd by the affirm ? To gather pract ical knowledge on Banking & to compare theory with ongoing practices. To present the suggestions to solve identified problems. 1. 4 Methodology of the study For the organization part, more learning allow for be squirrel awayed from different published articles, journals, brochures and web sites. All the training corporate in this report go away be store both from the firsthand sources and as well as from the tributary sources. Here all the customers of EXIM Bank Ltd. who recognize to Rajuk Avenue Branch and related with the branch at least(prenominal) two years for doing various financial transaction constitute the essence population of the study.The meat warnings are thirty clients who are related with the strand at least two years or more. I hypothesise they may represent the whole population. Each client who is conducting their fear two years or more with Rajuk avenue Branch is a sample unit. 1. 4. 1Primary Source of Data Collecting data directly from the pract ical field of view is called primary source of data. The method that go forth be used to collect the primary data is as follows Primary Sources are Face to face conversation with the employees. Appointment with the top officials of the Bank. By interviewing customers of the Bank. 1. 4. Secondary Sources of Date The jiffyary data give be collected from the MIS of EXIM Bank. To clarify different conceptual matters, internet and different articles published in the journals & magazines testament be used. Secondary Sources are ?Annual Reports of EXIM Bank ?Other published documents of Bangladesh Bank. ?Office files and documents ? flying field related books and journals ?Group Instruction manual & Business Instruction Manual ?Web sites 1. 5 Data Processing & Analysis Collected information have then processed & compiled with the aid of MS Word, Excel & other related ready reckoner reckoner software program.Necessary tables have been prepared on the simple eyeation of collected data and various statistical techniques have been applied to analyses on the basis of classified information. 1. 6 Limitations of the study In spite of having the wholehearted effort, on that point were some limitations, which acted as a barrier to conduct the program and for doing an confirmable research work. The limitations were ?The study was limited only to the EXIM Bank Limited. ?Another Problem was time constraints. The duration of my internship Program was only three months. But this allocated time is not enough for a complete and fruitful study. The Bank was a busy one having heavy rush of people, whom officers need to deal with. So allocation of time for an internee is very much tough for the officers of the imprecate. ?Bank is a sophisticate assembly line sector. So beach do not evoke to provide me confidential data. As a answer in my report there is a confidential data limitation. ?Non availability of up to appointee data. ?EXIM Bank is an Islamic cant for that reason I face some problems to understand their products & facilities they provide. Because some of the rules of the Islamic coasting are deferent from the general jargoning rules ?The surgical incision people alship canal remain busy due to lack of financial backing employees so they could not dedicate their full efforts. Chapter 02 Banking in Bangladesh 2. 1 Introduction Bank is an establishment which makes such advances of specie to individual, as may be required with which individuals entrust money when not required by them for use. A bank is one, who in the ordinary course of his business receives money which he repays by honouring cheques of persons from whom or on whose account he receives it. Banks deal in the first place with money and credit. They purchase and sell money and credit. . 2 Evolution of the word Bank Etymology deals with the roots and origin of the word bank. Regarding etymology or origin of the word bank there is no unanimous opinion among the writers of banking. tally to some writers the word bank derived from the word BANCO, BANCUS, BANQUE, and BANC, all of which mean terrace upon which the early bankers used to display their coins and transact business in the market place. According to the some other writers the word bank has been derived from the German word BANKE which means a joint stock fund.The maiden version is wide accepted because at one time the banking account, money changing was looked upon as the most widely accepted affair of a banker. Banking in the antique times was largely confined to money changing and money lending. 2. 3 Emergence of Modern Banking In middle Europe the bankers of Lombardy were very famous. To them belongs the credit of modern banking. In other words they planted the contactd of modern banking in England. They settled in London at a place known as Lombard Street. Florence was the jacket of Lombardy. Lombardy was a province in north Italy.Most of the prominent bankers of their present were from Lombardy. Among those prominent bankers we piece of tail named one who were famous not only in banking but as well in political history in Europe. These Lombardy people were very much disturbed in 13s by internecine work which was followed by plunder by Kaiser Frederick two. Lombardy people in large number as a result started migrating to more settled countries such as England, French, and Belgium. In England these Lombardy people brought the head of modern banking and thus England becomes the home of modern banking. . 4 Bank branch in Bangladesh Indigenous banking in Bangladesh is as old as banking in other parts of the world. Money used to be accepted as a deposit and advances used to be given. During Mughal period, indigenous banking flourished. The subarna banik the bullion employment community used to do banking in the then Bengal. Subsequently, larger banking in Bangladesh was gradually taken over by the up farming bankers who were known as Seth, shah etc. but subarna baniks continued to operate in rural Bengal.With the British gradually coming over to Bengal and settling here, banking in the form of delegacy house, exchanging house started to flourish in kolkata. Entry of the Bengalese into banking started in the part of this century, particularly in the wake of the swadeshi movement. In 1947 after the separation of India and Pakistan, bank business faced a severe disaster as non-Muslim bankers migrated to India. In enjoin to rebuild the bank business State bank of Pakistan was formal as a central bank of Pakistan in 1948. In 1971 Bangladesh became independent.After press release Bangladesh bank was automated with the asset and liabilities of former State bank of Pakistan. There were several(prenominal) banks before independence of Bangladesh as follows (1) The theme bank of Pakistan (2)The bank of Vowalpur ltd. (3)The phase modulation bank ltd. (4)The Habib bank ltd. (5)The commerce bank ltd. (6)The united bank ltd. (7)The join b ank ltd. (8)The Muslim commercial bank ltd. (9)The standard bank ltd. (10) The Australasia bank ltd. (11) The eastern mercantile bank ltd. (12) The eastern banking corporation ltd. Bangladesh Bank communisation Order promulgated on 26 March in 1972.After the liberation war the above 1st three banks were converted to The Sonali Bank, The second two banks were converted to The Agrani Bank, the next two banks were converted to The Janata Bank, the next three banks were converted to The Rupali Bank, the next one bank was converted to The Pubali Bank and the last bank was converted to The Uttara Bank. Banks in Bangladesh have correspondent relationship with other banks in alien countries in pitch to sell their services or to purchase services from them. A compendious picture of the commonwealths commercial banks is presented in the table on Banks of Bangladesh.Statement of Banks in the year 2011 Name of BankBranchesCorrespondent Banks Sonali Bank1307 (1)*369 Janata Bank898 (4)1160 Ag rani Bank903980 Rupali Bank514 (1)160 Pubali Bank350433 Uttara Bank198300 National Bank66143 The City Bank 76252 United Commercial Bank79110 Arab Bangladesh Bank62 (1)310 IFIC Bank54 (2)200 Islami Bank Bangladesh109650 Al-Baraka Bank Bangladesh34117 Eastern Bank2137 National Credit & Commerce Bank27232 Prime Bank20198 South-East Bank12190 Dhaka Bank12271 Al-Arafa Islami Bank 34127 Social Investment Bank1252 Dutch-Bangla Bank69 Mercantile Bank89 standardised Bank913 unmatchable Bank155EXIM Bank37 Premier Bank 411 First aegis Bank13 Mutual Trust Bank214 Bank Asia 55 Trust Bank525 Bangladesh Commerce Bank2413 * Figures in parentheses indicate number of overseas branches 2. 5 Concluding Note right aways bank in Bangladesh has not developed over night. earlier and after independence of Bangladesh the concept of bank was developed in Bangladesh gradually. So I can easily say that bank history is as ancient as the human race civilization. Chapter 03 EXIM Bank at a Glance 3. 1 Histor ical Background of EXIM Bank Ltd EXIM Bank Limited was established in 1999 under the leadership of Late Mr.Shahjahan Kabir, founder chairman who had a long dream of floating a commercial bank which would take to the socio-economic development of our country. He had a long experience as a good banker. A assemblage of highly qualified and successful entrepreneurs conjugate their reach with the founder chairman to materialize his dream. Indeed, all of them proved themselves in their respective business as most successful star with their endeavor, intelligence, ruffianly working and talent entrepreneurship. Among them, Mr. Nazrul Islam Mazumder became the honorable chairman after the demise of the honorable founder chairman.This bank starts functioning from 3rd August, 1999 with Mr. Alamgir Kabir, FCA as the advisor and Mr. Mohammad Lakiotullah as the Managing Director. Both of them have long experience in the financial sector of our country. By their pragmatic decision and circum spection directives in the operational activities, this bank has earned a secured and distinctive position in the banking industry in terms of performance, growth, and splendiferous management. The authorized roof and paid up cap of the bank are Tk. 3500. 00 million and Tk 2677. 80 million respectively.The bank has migrated all of its conventional banking operation into shariah found Islami banking since July/2004. 3. 2 Profile of EXIM Bank Legal Status. Public Limited connection Establish 1999 Incorporated 2nd June,1999 Activity Starts 3rd August,1999 Islamic Banking 1st July,2004 Listing with Dhaka broth turn September, 2006. Listing with Chittagong Stock Exchange September, 2006. Inauguration of First Branch 3rd August, 1999. Authorized Capital TK. 1000 billion Profit TK 4967563969 million Total addition TK 41793540. 962 million Shares TK 2233254288 million Paid up Capital TK 878. 5 Million Reserve Fund TK 569. 98 Million Number of Employees 1630 Persons No. of Branch es 52 Proposed Branches 08 3. 3 Credit Rating oLong Term A-(Adequate Safety) oShort Term ST-3 (Good Grade) 3. 4 Vision and Mission ?To be the finest bank in the banking arena of Bangladesh under the Shariah guidelines. Contribute significantly to the national economy ?To maintain Corporate and business ethics. ?To become a swear repository of customers money and their financial advisor. ?To make our stock superior and rewarding to the customers/share holders. ?To display police squad odor and professionalism. ?To have a Sound Capital Base. ?To provide high tone of voice financial services in export and import trade. ?To provide piffling quality Customer service ?To provide standard financial services. ?wealth maximization 3. 5 Functions of the EXIM Bank Ltd ?The main task of the EXIM Bank Ltd. s to accept deposit from various customers through various accounts. ?Provides loans on slack terms and condition. ?The bank invest it fund in to cyberspaceable sector. ?It transfer s money by Demand Draft, Pay Order, on line and Telegraph Transfer. ?The bank is doing the transaction of bill exchange, cheque etc. on behalf of the clients. ?EXIM Bank assists in the foreign exchange by issuing LC. ?Above all, EXIM Bank helps the business community financially by giving discount facility for bill of exchange and by providing the facility of letter of guarantee. 3. 6 Corporate CultureThis bank is one of the most disciplined Banks with a distinctive corporate culture. The bank believes in shared meaning, shared understanding and shared sense making. The employee of the bank can see and understand events, activities, objects and situation in a distinctive way. They roll their manners and etiquette, character individually to suit the purpose of the Bank and the postulate of the customers who are of paramount importance to the bank. The people in the Bank see themselves as a tight knit team/family that believes in working together for growth.The corporate culture we belong has not been imposed it has preferably been achieved through our corporate conduct 3. 7 Human Resource Management of EXIM Bank Human mental imagery is the fundamental asset of the organization. Human resource approach is concerned with the growth and development of people toward higher level of competency, creativity and fulfillment. Therefore, human resources development has been given its due importance in an environment thats values performance, teamwork, fairness and integrity, it has both quantities dimension .EXIM Bank recognizes that intellectual capital is the most important asset for a financial institution. Without proper and efficient human resources, no organization. The Bank believes that the professional competence Bank personal and its give wayment for accomplishing assigned responsibilities are a first line of defense to prevent irregularities. The objectives of Human Resource Management of EXIM Bank are as follows oConduction of job analysis. oPlanning e mployee needs and recruiting job candidate. oSelecting job candidates. orienting and training of current employees. oManaging wages and salaries (compensating Employees). oProviding incentives and benefits. oAppraising performance. oCommunicating (Interview, counseling, disciplining) oTraining and developing managers. oBuilding employee commitment. 3. 8 Organizational Structure 3. 9 Management of Rajuk Avenue Branch Organ gram 3. 10 Management of EXIM Bank Ltd Management is the process of planning, organizing, leading and cut backling the work of organization element and of using all available resources to reach declared organizational goals.The strength of the bank depends of the strength of its management team. EXIM Bank is proud to have a team of highly do, well-educated and experienced executive who have been contributing substantially to the continued progress of the bank. Managerial strong suit has been measured in EXIM Bank in terms of come selected criteria such depos it mobilization, loans and advances do, loan recovery, profitabilitys and productivity, it has been found that EXIM Bank is useful in respect of branch expansion, loan outlay, loan recovery etc.With a short span of time, EXIM Bank has become one of the leading and most successful bank not only among the third generation banks but as well as it superseded many an(prenominal) other bank and financial institutions belonging to second and even first generation banks from the point of view under the dynamic leadership of its management. Management is trying to support and assist well motivated and experienced affairs to run day to day affairs of the bank smoothly.For maintains quality management, its required to train up more official at head office and branch level in respect of sanctioning, disbursement and recovery of credit, project appraisals, customer services etc 3. 11 Social Commitments 3. 11. 1 EXIM Bank Foundation and CSR Activities At least 2% of the annual profit of eve ry year is put aside for the foundation to conduct Corporate Social Responsibilities (CSR) activities. The mainstream CSR activities that are carried out through this foundation are- Healthcare service. Scholarship program for brilliant poor student. Education Promotion intent (Interest free loan). Helping people affected by natural calamities. Helping people in slum areas. Donation to educational institutions to setup computer lab. Beautification of Dhaka City. 3. 11. 1. 1 Healthcare service A 5 storeyed building having 10,000 sft floor space at 840 Kazi Para, Rokeya Sarani, Mirpur, Dhaka-1216 has been hired to set up EXIM Bank Hospital. The decoration of this hospital is going on in full swing. A doctor has been recruited who is working as a resident music director of the hospital. Other doctors and hospital staffs have been in the process of selection through recruitment notice already published in the national dailies.They will be appointed as soon as the decoration of the ho spital is complete. 3. 11. 1. 2 Scholarship program for brilliant poor student This is a stipend package for poor and meritable students that take care of the beneficiaries throughout their student life. EXIM Bank Scholarship Programme, launched in 2006 with 61 poor and meritorious students selected from different reputed educational institutions of Dhaka City including Govt. Laboratory high school School, Viqarunnissa twelve noon School and College, Dhaka University, BUET, Dhaka Medical College, etc. nrolled as many as 1000 students from around 150 reputed educational institutions across the country by 31 December 2008. They are enrolled in the this programme to be taken care of for their whole educational life subject to their fulfilment of the eligibility criteria that include satisfactory academic results, non-involvement in student politics, financial insolvency etc. So far Tk. 19. 3 million has been disbursed as encyclopaedism under this programme. 3. 11. 1. 3 Helping peop le affected by natural calamities Another vital area we are dealing with as part of our CSR activities is helping people survive natural calamities.Under this welfare programmer, EXIM Bank provides comforter in cash and kind for flood, fire or cyclone victims and cold-stricken people. The aim of these CSR activities is to help the target group overcome their provisional handicap and contribute to the socio-economic growth as soon as possible. 3. 11. 1. 4 Education Promotion scheme (Interest free loan) Under Education Promotion Scheme, quard or interest-free loan is provided for poor and meritorious students to help them bear periodic educational expenditure including academic expenses, food, accommodation, etc.The quard is disbursed to the selected students in monthly installments till their accomplishing the master degree. Under this programme the students are required to repay the amount (only the principal amount) in long-term monthly installments after they have joined a conf irmed job accomplishing their education properly. By 31 December 2008, Tk. 19. 7 million was sanctioned to take care of around 138 poor and meritorious students from a number of reputed educational institutions like Dhaka University, Chittagong University, Dhaka Medical College, BUET, Bangladesh Agricultural University, Shahjalal University of Science and engineering etc. . 11. 1. 5 Helping people in slum areas likewise natural calamities, fire breaks out sometimes in slum areas that back the shanties and renders the affected people totally helpless. In that situation, we help the victims fight against the rough days and return to normal life. 3. 11. 1. 6 Donation to educational institutions to setup computer lab We have donated to Dhaka University and Chittagong University to set up two computer labs that help the students of those universities acquire ICT knowledge. This will certainly help the students to be ready to take the challenges of this information society. 3. 11. 1. B eautification of Dhaka City In rejoinder to the call of the Dhaka City Corporation, EXIM Bank has been sharing a good portion of the mammoth task of beautifying the capital since 2005. To make the capital a modern city enriched with adequate urban amenities, EXIM Bank invariably joins hands with the government. 3. 12 Achievement 3. 12. 1 First private sector bank to open exchange house in UK In order to stop delivery of smooth and most reliable remittance services to NRBs aliveness and working in UK, Export Import Bank of Bangladesh Limited (EXIM Bank) has started operation of its wholly owned subsidiary EXIM Exchange Company (UK) Ltd. n thirtieth June 2009 in London, United Kingdom, one of the oldest destinations for the expatriate Bangladeshis. It is the first exchange house owned by a Bangladeshi private bank. Bangladesh Bank governor Dr. Atiur Rahman inaugurated the exchange house as the Chief Guest, while H. E. Dr. M. Sayeedur Rahman Khan, Honorable High Commissioner, Gove rnment of the Peoples Republic of Bangladesh, was present in the program as special guest. Chairman of EXIM Bank and Director of EXIM Exchange Company (UK) Ltd. Mr.Md Nazrul Islam Mazumder presided over the program. surrogate High Commissioner Mr. Allamah Siddique, Director of EXIM Bank Mr. Muhammed Nurul Fazal Bulbul, Mrs Nasrin Islam, Mr. Abdullah-Al-Zahir Swapan, Mr. Md. Shahidullah, Managing Director of EXIM Bank Mr. Kazi Masihur Rahman and local elites were also present in the opening ceremony. With the opening of EXIM Exchange the Bangladeshi expatriates will now be able to send remittances to their family members back home within shortest possible time through online transfer to all the branches of EXIM Bank.EXIM Exchange Company (UK) Ltd is located at the Universal House of Wentworth Street London which is a very convenient location for the Bangladeshi community and business houses. opposed any other exchange company operating in UK, as EXIM Exchange is completely owned a nd supervised by EXIM Bank under the applause of Bangladesh Bank and UK regulators, it is expected to be the most reliable and trusted Exchange House for the NRBs. 3. 12. 2 Implementation of the world renowned centre of attention Banking Software (TEMENOS T24)All the branches of EXIM Bank have been using branch based banking software named PcBank2000 developed by Leads Corporation, Bangladesh. In order to replace this software with a centralized Shariah Based Islami Banking software, the bank management has made an engagement woth TEMENOS Switzerland to implement its world renowned nubble Banking Software T24. Implementation of this software has been started at the end of the year 2007. A team comprising very adroit employees from both business and IT of the bank has been working day and night for implementing the Software. The team has been given training on the software from Chennai, India. operative very hard with the foreign consultants during the last one and half year, th is team has success fully migrated our Motijheel branch and proposition Office on 03/05/2009 after completing gap analysis, customization of the software and user Acceptance Test (UAT). The Motijheel branch and Head Office are now running on T24. This centralized software is capable enough to provide all sorts of electronic banking service to the valued customers through various electronic delivery channels. Bashundhara Branch has started to use this software from 17th March, 2010 3. 12. 3 Conversion from Conventional Banking to Shariah Based ISLAMI BankingIt is a great pleasure that by the grace of Almighty Allah, the bank migrated at a time all the branches from its conventional banking operation into Shariah based Islami banking operation without any trouble. disperse of uncertainties and adversities were there into this migration process. The officers and executives of our bank motivated the valued customers by counseling and horizon in igniter with the spirit of Islam espe cially for the non-Muslim customers. Our IT division has done the excellent job of converting and fitting the conventional business processes into the processes based on Shariah.It has been made possible by following a agreementatic procedure of migration under the leadership of honorable Managing Director. 3. 13 Performance of EXIM Bank Ltd The business of banking consists of espousal and lending. As in other businesses, operation must be based on capital but banks employ comparatively small of their own capital in relation to the total intensity of their transaction. The purpose of capital on reserve accounts is primary to provide an ultimate cover against losings on loans investments. In Bangladesh, there are many display cases of banks which are formed as commercial banks.But above all, EXIM Bank of Bangladesh limited is a new generation of private commercial bank. The full abbreviation of EXIM Bank Ltd. The bank has got lending personalities business man and reputed industri alist as its sponsors. The bank will be immensely benefited from the valuable advice of the experienced sponsors of the bank. The late chairmen of the bank contribute much for the solid foundation of the bank at the initial stage. Unfortunately his unseasonable death caused a vacuum leadership of the bank. But within shortest possible time, the sponsors who in a position to select the next Chairman of the Bank.Performance of the EXIM Bank Ltd. During 2008 in all business arenas like deposit, investment and Foreign Exchange exceeded performance of the previous years. The Bank achieved satisfactory progress in all areas. Growth in deposit mobilization is 48. 44%, Investments 34. 73%, Import 54. 74%, and Export Business 39. 55%. 3. 14 Shariah batting order The view as board of directors has formed a Sharia superintendentvisory add-in for the Bank. Their profession is to monitor the entire Banks transactional procedures, & assuring its Sharia compliancy.This Board consists of the following members headed by its Chairman The tasks of the Sharia supervisor in summary is replying to queries of the Banks disposal, staff members, shareholders, depositors, & customers, follow up with the Sharia analyseors and provide them with guidance, submitting reports & remarks to the Fatwa & Sharia passingvision Board and the administration, participating in the Banks training programs, participating in the supervision over the AlIqtisad AlIslami magazine, & handling the tariff of being the General Secretary of the Board.Members of Shariah Council Professor Moulana Mohammad Salah Uddin Mr. Md. Nazrul Islam Mazumder Moulana Mohammad Sadequl Islam Mr. A. K. M Nurul Fazal Bulbul Professor H. M. Shahidul Islam Barakaty Mr. Md. Abdul Mannan Mr. A. S. M. Fakhrul Ahsan Mr. Zubayer Kabir Hafez Moulana Mufti Mohammad Khair Ullah Mr. Abdullah Al-Zahir Sawpan Hafez Quari Moulana Mufti Mohammad Nur Uddin Mr. Kazi Masihur Rahman 3. 14. 1 Shariah Auditing This is the civil supervisory aspect that shapes the Banks main feature.Its existence is part of the Sharia Supervision procedures. One of its main tasks is to picture the Sharia compliancy in the Banks transactional procedures in accordance to the Fatwas issued in that regard, under the guidanceoftheShariaSupervisor. The Sharia auditor is assigned the task of revising the Banks transactional procedures throughout the year to check the outcome to which the staff members and the different departments have abided by the regulations, advices, and Fatwas issued by the Fatwa & Sharia Supervision Board, forums, & banking conferences.As well as, assuring that all the contracts that states a right for the Bank or an obligation on the Bank is certified by the Fatwa & Sharia Supervision Board. Moreover, the Sharia Auditing submits periodic reports to the Sharia Supervisor in order to be proposed to the Fatwa & Sharia Supervision Board to state what it finds appropriate in that regard. 3. 14. 2 Banking with shariah princ iples Export Import Bank of Bangladesh Limited is the 1st bank in Bangladesh that has converted all of its operations of conventional banking into shariah-based banking since July/2004.We crack cocaine banking services for Muslims and non-Muslims alike allowing our customers choice and flexibility in their savings and investments. Our products are approved by our Shariah Board comprising of veteran Muslim scholars of our country who are expert in all matters of Islamic finance. The process by which Noribas investments are designed and executed allows the Bank to offer a junto of Sharia compliance and capital markets expertise that is unique throughout the world.Noriba is commit to the strict trammel to the requirements of the Sharia as a result of the Banks sole focus on Sharia-compliant investments and the full supervision of its financial products and transactions by the Noriba Sharia Board. Noriba experts specifically design each of the Banks investment vehicles with the pra ise of the Noriba Sharia Board. Once the given product or transaction has been arranged, the Noriba Sharia Board carefully screens it for compliance before giving final approval for its implementation.This control mechanism guarantees that all aspects of Noribas final products and banking transactions are in adherence with the guidelines of the Sharia. 3. 15 SWIFT Services The SWIFT Service helped in displace and receiving the meanings and instructions related to NOSTRO Account operations and L/C related matters. The banks have brought 11 of branches under SWIFT cyberspace. Other branches will come under the network hopefully by the 2005. SWIFT aims to provide a prompt and efficient service to help you gain the most from our products. As a part of this service a documentation set is supplied with each product.This Guide is a part of that documentation set and contains as plenary and as up-to-date a description of the product as possible. 3. 15. 1 SWIFT Network SWIFT or the Socie ty for Worldwide Interbank Financial Telecommunication is a cooperative institution established in 1973 by a group of banks to manage their foreign telecommunications activities. Now over 2900 member banks, and regularly processes in excess of three million banking messages per day amid banks in over 150 countries around the world own SWIFT. 3. 15. 2 SWIFT is the logical choice for most international financial transactionsWith over 5900 connections among the worlds major banks, the chance is high that for any given transaction the bank you are dealing with is a SWIFT user. The SWIFT network provides facilities for ensuring that messages are transmitted in standard, internationally accepted formats, simplifying processing and permitting end to end automation of many banking transactions. SWIFT is highly secure, with elaborate mechanisms to check over that information remains confidential, authentic and intact. With an extremely low unit transaction cost, SWIFT is nearly always the most cost-effective means of transmitting an international message. . 15. 3 SWIFT Messages In addition to its role as network provider, SWIFT is responsible for defining and maintaining standards for international banking telecommunications. Standards are necessary to ensure that banks understand the messages that they send to each other, and to allow them to process messages automatically. A. SWIFT message also comprises ? head teacher containing the addresses of sending and receiving banks, the Message Type, Message priority, Delivery supervise Field, Obsolescence Period, Banking Priority. ?The usage and contents of SWIFT Message Headers and Trailers are more fully treated in the SWIFT.B. The advantages of SWIFT Message Types are ?Predictability Depending on the geek of message, the format of the message can be predicted exactly, simplifying automation. ?Diversity A specific Message Type exists for most banking activities. In order to use SWIFT Message Types and the SWIFT netwo rk, however, banks have to employ strict controls on the ways that messages are prepared to ensure that standards are respected and that the control Header and Trailer are complete and accurate. For this reason, most banks employ specialized computer software, such as PC Connect, to perform message preparation and processing. . 16 ATM Network The bank has already floated tender in the national dailies to setup a network of 60 ATMs and 350 POS machines. The job of ATM interfacing with the Core Banking Software is going on. Insha-Allah, by the end of this year, at least 10 ATMs will come under our own ATM network. 3. 17 List of Branches Dhaka Division ASHUGANJ process appeal Haji Zahirul Haque Munshi Shoping Complex, Ashugonj, Brahmanbaria. strait 01713-063433 telecommunicate emailprotected com facsimile 08528-7456ASHULIA stolon character Rifat Square Plaza, Jamgora, Ashulia, Dhaka. forebode 7789978,01755-583690 email emailprotected om facsimile machine 7789480 BANANI fall a part scream Kazis Haritage Road 11, House 49, Block H, Banani, Dhaka. predict 02-8837871-3, 8837874, 01713-040588,01755-584939. electronic mail emailprotected com telecommunicate 02-8837875BASHUNDHARA pass divide wield KA-11/4, Bashundhara Road, Badda, Dhaka-1212. ring 02-8415154, 01730-357952 telecommunicate emailprotected com fax 02-8413883 BOARD fair outgrowth Address Afzal Tower, Board Bazar, National University,Gazipur. shout 9293053, 01713-229344. email emailprotected com facsimile machine 9293054DHANMONDI BRANCH Address House 4/A, secret plan 4, Road 16 (Old-27) Dhanmondi, Dhaka. netmail emailprotected com ELEPHANT ROAD BRANCH Address 218, Elephant Road, Bata Signal, Dhaka 1205. echo 02-9667097-8, 01714-021767. netmail emailprotected com autotype 880-2-9667267FARIDPUR BRANCH Address Faridpur Plaza,10, Thana Road, Faridpur. earpiece 0631-61170, 61128, 61174. Email emailprotected com fax 0631-61182 GAZIPUR CHOWRASTA BRANCH Address Nasir Super commercia lize(1st Floor), Chandana Chowrasta, Gazipur, Dhaka. anticipate 02-9263537, 9263538, 9256492, 01713-145498 Email emailprotected com autotype 880-2-9256493 GULSHAN BRANCH Address 75, Gulshan Avenue, Gulshan-1, Dhaka. foretell 02-9862262, 9886296, 8819711, 01711-404821 Email emailprotected com telecommunicate 880-2-8818703 HEAD OFFICE CORPORATE BRANCH Address Symphony, Plot SE(F)9, Road 142, Gulshan Avenue, Dhaka. cry 02-8828985, 9884753, 9889567. Email emailprotected com facsimile 02-8828962IMAMGONJ BRANCH Address Haji Abdul Kader Mansion, 139 Chawk Mogoltuliy, Imamgonj, Dhaka sound 02-7315527-8, 01730-019954 Email emailprotected com telefax 880-2-7315530 KARWAN BAZAR BRANCH Address BGMEA Complex (2nd Floor), 23/1 Panthapath Link Road, Karwan Bazar, Dhaka. telephone set 02-8140204-6.Email emailprotected com Fax 02-8140200KERANIGONJ BRANCH Address Rashed Iron Market, Bond Dakpara, Zinzira Highway Road, Keranigonj, Dhaka. ring 02-7763691,02-7763692, 01730-706768. Email emailpro tected com Fax 02-7763692 MALIBAGH BRANCH Address 484, DIT Road, Malibagh, Dhaka 1217. environ 02-9338578, 8319076, 01730-069695 Email emailprotected com Fax 880-2-9357057 MAWNA BRANCH Address Kitab Ali Plaza, Mawna Chowrasta, Sreepur, Gazipur. yell 06825 52359, 06825-52831, 06825-52830, 01713-099837, 01713-361833. Email emailprotected om Fax 06825-52359 MIRPUR BRANCH Address Srayoshe Tower, Plot 7, Rokeya Swarani, 10 No. Crossing, Mirpur, Dhaka 1212. border 02-8054226, 8056776, 8033801. Email emailprotected com Fax 880-2-8035668 MOTIJHEEL BRANCH Address Sharif Mansion, 56-57,Motijheel C/A, Dhaka. headphone 9568534, 9552800, 9568093, 9554988, 9554988, Dir-9553778 Email emailprotected com Fax 880-2-9569983 NARAYANGONJ BRANCH Address 50, SM Maleh Road, Sattar Tower, Tanbazar, Narayangonj speech sound 7640213, 7640214, 01711-439385 Email emailprotected com Fax 7640215NAWABPUR BRANCHAddress 198/1, Nawabpur Road, Dhaka 1100 Phone 7125306, 7125307 Email emailprotected com Fax 88 0-2-7125308 NARIA BRANCH Address Janakallan Bipony (1st Floor), Naria Bazar, Shariatpur. Phone 0601-59135, 0601-59136, 01730-018970, 01730-018971 Email emailprotected com Fax 0601-159124NEW ESKATON BRANCH Address 27/1, New Eskaton Road, Dhaka. Phone 02-8314159, 8314435, 9352854 Email emailprotected com Fax 880-2-9349196 PALTAN BRANCH Address Swadesh Tower, 41/6, Purana Paltan, Box Culvert Road, Dhaka-1000. Phone 02-9513573, 02-9513574. Email emailprotected comFax 02-9513572PANCHABOTI BRANCH Address Atlanta Plaza (2nd Floor), Panchaboti, Fatullah, Narayangonj. Phone 02-7672807,01730-001241 Email emailprotected com Fax 02-7672806 PANTHAPATH BRANCH Address 19/2, West Panthapath, North Dhanmondi, Dhaka. Phone 02-8124261, 9145911, 8141764, 9102671(EXP),9101334(IMP), 9101332(INV). Email emailprotected com Fax 880-2-8126191RAJUK AVENUE BRANCH Address 9, D. I. T Avenue, Ali Bhaban, Motijheel C/A, Dhaka- 1000 Phone 02-9556884, 9565397, 9567115, 01713-164698 Email emailprotected com Fax 880-2 -9555132 SAT MASJID ROAD BRANCHAddress 47, Satmasjid Road, Dhanmondi, Dhaka 1209. Phone 02-8118680, 9142073, 8141249, 01730-061460. Email emailprotected com Fax 880-2-8142232SAVAR BRANCH Address B-71, genus Rana Tower,Bazar Road, Savar, Dhaka. Phone 7742883, 01755-575408. Email emailprotected com Fax 7742882 SHIMRAIL BRANCH Address Haji Ahasanullah Super Market, Chittagnong RD, Siddirgonj, Narayangonj. Phone 7694672-3 (EXT. 101), 01714-038149, 01819-253283. Email emailprotected com Fax 7694268SONARGAON BRANCH Address Zohra Mansion, Mograpara, Sonargaon, Narayangonj. Phone 0672-356103, 0672-356205, 01755-584938Email emailprotected com Fax 0672-356155 UTTARA BRANCH Address House 61/A, Road 7, Sector 4, Uttara model Town, Dhaka. Phone 02-8919785. 8952847,01714-041406 Email emailprotected com Fax 880-2-8952838 Chittagong Division AGRABAD BRANCH Address Mawla Chember, 6 Agrabad C/A, Chittagong. Phone031-727657,727658,2510733, 2511264,01711-898224 Email emailprotected com Fax 031-715 796BAHADDARHAT BRANCH Address Khaza Super Market, 680/A, Arakan Road, Bahoddarhat, Chittagong. Phone031-2555056,031-2555058, 01730031489. Email emailprotected com Fax 031-2555057BASURHAT BRANCH Address Jharna Shopping Complex, Basurhat Bazar, Companygonj, Noakhali. Phone 03223-56060, 03223-56073, 01755-594105, 01755-594112. Email emailprotected com Fax 03223-56575CDA AVENUE BRANCH Address Commerce find out Complex,191, East Nasirabad, Chittagong. Phone 031-652074, 657609, 01713396538 (G. B. Dept), 01730452371 (FEX Dept). Email emailprotected com Fax 031-653026. CHHAGALNAIYA BRANCH Address H. S Plaza, Matin Road, Chhagalnaiya, Feni. Phone 03322-78018, 01713-193388. Email emailprotected com Fax 03322-78188. CHOWMUHANI BRANCHAddress 60/231, D. B. Road, Chowmuhani,Begumgonj, Noakhali. Phone 0321 52700, 51034, 01714-084311. Email emailprotected com Fax 0321 51034. COMILLA BRANCH Address Goni Bhuiyan Mansion, A. K Fazlul Haque Road, Monoharpur, Comilla. Phone 081 61850,01713-396537, 0 1973-229330 Email emailprotected com Fax 081-61722FENI BRANCH Address Chistiya Trade Center, 308-310, S. S. K. Road, Feni . Phone 0331-74060-1, 01730-001242. Email emailprotected com Fax 0331-74062 KHATUNGONJ BRANCH Address Union Square Building, 1078, Ramjoy Mahajan Lane, Khatungonj, Chittagong.Phone 031-615544, 610711,2851291, 01711-898223, 01713-229384 Email emailprotected com Fax 031-639080LAKSHAM BRANCH Address Sufia Complex, Doulotgonj Bazar, Laksham, Comilla. Phone 08032 51333, 01711-726302 Email emailprotected com Fax 08032-51252 MODAFFARGONJ BRANCH Address Alam Highway Supermarket (1st Floor), Modafforgonj, Laksham, Comilla. Phone 01730-061455, 01730-061456 Email emailprotected com PAHARTOLI BRANCH Address Noor Jahan Tower, Alanker More, Pahartoli, Chittagong. Phone 031-2771695, 2771696, 01714-166966 Email emailprotected com Fax 031-750065SHITAKUNDA BRANCH Address KDS Logistics Building, Sonaichhori, Sitakunda, Chittagong. Phone 03042-51093, 01713-229338. Email emailprotec ted com Fax 031-2528900 SONAIMURI BRANCH Address Mohammadia Super Market, Sonaimuri Bazar, Sonaimuri, Noakhali. Phone 03227-51057, 03227-51058, 01711-750610, 01711-885754 Email emailprotected com Fax 03227-5105 THAKUR BAZAR KRISHI / SME BRANCH Address Toffazal Hossain Chowdhury Market, Thakur Bazar, Shahrasti, Chandpur. Phone 08427-56873, 08427-56878, 01730-373897. Email emailprotected com Fax 08427-56874 Rajshahi DivisionBOGRA BRANCH Address Sheikh Mansion, Baragola, Bogra Phone 051-60702, 60703, 60705 Email emailprotected com Fax 880-51-60704 RAJSHAHI BRANCH Address Mollah Super Market, Zero Point, Shaheb Bazar, Rajshahi. Phone 0721-772004,772005 ,01730-097272. Email emailprotected com Fax 0721-772004 Syhlet Division BEANIBAZAR BRANCH Address Zaman Plaza(1st Floor), Beanibazar, Sylhet. Phone 08223-56108,08223-56109, 01730-019951, 01730-452002 Email emailprotected com Fax 08223-56110 BISWANATH BRANCH Address Al Madina Complex, Puran Bazar, Jagannathpur Road, Biswanath, Sylhet.Phone 08224-56219,08224-56218,01730-735340 Email emailprotected com Fax 08224-56217 FENCHUGONJ BRANCH Address Samad Plaza, Fenchugonj Bazar, Sylhet. Phone 08226-56290 ,08226-56163. Email emailprotected com Fax 08226-56162 GOALABAZAR BRANCH Address Abdul Karim Mansion, South Goalabazar, Osmaninagar, Sylhet. Phone 08242-56255, 08242-56256,01730-735341 Email emailprotected com Fax 08242-56254 GOLAPGONJ BRANCH Address Noor Mansion, Golapgonj, Sylhet. Phone 08227-56461, 08227-56462, 01730-097268 Email emailprotected com Fax 08227-56463MOULVI BAZAR BRANCHAddress Al-Aksha Shopping Centre,Kusumbag Area, Moulvibazar. Phone 0861-63007,63008, 01714-167459 Email emailprotected com Fax 0861-63009 NOBIGONJ BRANCH Address Bangla Tower, Sherpur Road, Nobigonj, Hobigonj. Phone 08328-56526,01730-001240 Email emailprotected com Fax 08328-56528SYLHET BRANCH Address Al-Hamra Shopping City, Zinda Bazar, Sylhet. Phone 0821-724413, 0821-2831208, 01714-001964 Email emailprotected com Fax 880-821-725070 Khulna Di vision KHULNA BRANCH Address A. Hossain Plaza 4, Sir Iqbal Road, Khulna. Phone 041-2831470-2, 01730-018183Email emailprotected com Fax 041-2831473JESSORE BRANCH Address 37, M. K. Road, Jessore. Phone 0421 67980-2, 01713-400273. Email emailprotected com Fax 0421-67983 KUSHTIA BRANCH Address Rajob Ali Market, 152, N. S. Road, Kushtia. Phone 071-71625, 73866, 71526. Email emailprotected com Fax 071-61158BARISAL BRANCH Address 105, Nasim Biswash Lane, Sadar Road, Barisal. Phone 0431-2177080,2177081,01714-178882. Email emailprotected com Fax 0431-63767 DINAJPUR BRANCH Address Northern Plaza, Goneshtola, Dinajpur. Phone +880-531-61880, Email emailprotected comFax +880-531-61770. RANGPUR BRANCH Address 268, Shah Amanat Shopping Complex, Jahaj Company More, Station Road, Rangpur. Phone 0521 -61214, 0521- 61215 Email emailprotected com Fax 0521 -61214 Chapter 04 Theoretical Aspect of Credit Management and Credit Policy 4. 1 Definition of Credit Policy Policy entails communicate course of a ction. EXIM Bank has its own policy granting credit although credit is always a matter of judgment applying common sense in the light of ones experience. A sound credit policy includes among other things safety of funds invested vis-a-vis profitability of the bank.Encouraging maximum number of small loans is better than immersion in a particular type of advances, which ensures equal liquidity with least incidence of bad debts. It has to be borne in look that a good loan allowed to a properly selected borrower is half collected. In order to make a good loan there should have a good loan policy. 4. 1. 2Purposes of Credit Policy There are some objectives behind a written credit policy of Uttara Bank that are as follows ? To provide a guideline for giving loan. ? invigorate response to the customer need. ?Shorten the procedure of giving loan. Reduce the volume of work from top level management. ? missionary post of authority of work from top level of management. ?To check and balance the operational activities 4. 1. 3 Formulation of a Credit Policy One of questions that should arise in a discussion of credit is who should formulate the policy. Although the ultimate responsibilities lay at the highest level in the organization i. e. the board of directors. Yet the actual drafting shall have to be done by the senior lending office in consultations with the point executive officer and with contribution from senior officers, associates and subordinates.Obviously the level of origin will vary with the size and structure of the organization. The matter then referred to the board for approval after careful examination consideration and discussion. 4. 1. 4 Essential Components of a Sound Credit Policy There can be some variations based on the needs of a particular organization, but at least the following areas should be covered in any comprehensive statement of credit policy and EXIM Banks policy also covers these areas 1.Legal consideration The banks legal lending li mit and other constraints should be set forth to avoid inadvertent violation of banking regulations. 2. Delegation of authority Each individual authorized to extend credit should know precisely how much and under what conditions he or she may commit the banks funds. These authorities should be approved, at least annually, by written resolution of the board of directors and kept current at all times. 3. Types of credit extension One of the most substances parts of a loan is a delineation of which types of loans are acceptable and which type are not. . price In any profit motivated endeavor, the price to be charged for the goods or services rendered is of paramount without it, individuals have few guidelines for quoting retag or fees, and the variations resulting from human nature will be a source of customer dissatisfaction. 5. Market Area Each bank should establish its proper market area, based upon, among other things, the size and sophistication of its organization its capital st andpoint, defining ones market area is probably more important in the lending function than in any other aspect of banking. 6.Loan Standard This is a definition of the types of credit to be expended, wherein the qualitative standards for acceptable loans are set forth. 7. Credit Granting procedures This subject may be covered in separate manual, and usually is in larger banks. At any rate, it should not be overlooked because proper procedures are essential in loan establishing policy and standards. Without proper procedure for granting credit and constant policing to ensure that these procedures are meticulous carried out, the best conceived loan policy will not function and inevitable, problems will develop. 4. 1. 5 Lending GuidelinesAs the bank has a rate of non-performing loans. Banks run a adventure taking applied should be contained and our focus should be to maintain a credit portfolio keeping in mind of banks capital adequacy and recovery strength. Thus banks strategy will be invigorating loan processing steps including identifying , measuring , containing adventures as well as maintaining a balance portfolio through minimizing loan concentration , encouraging loan diversification , expanding product range , streamlining security , amends etc. as buffer again unexpected cash full stop . 4. 1. 6 Focus on Industry and Business SegmentIndustry segment focuses on Textile, Pharmaceuticals, Agro-based, Food and allied, Telecommunication, Power generation and distribution, Health care, Entertainment Services, Chemicals, Transport, Infrastructure development, linkage industry, Information technology, Ceramics, Others as concluded from tome to time. And business segment focuses on Distribution, Brick field, rice mill/ flour mill/ oil mill, Work order, Yarn trading, cloth merchant, Industrial spares, Hardware, Electronic and electrical goods, Construction materials, Fish trading, Grocery, Wholesale/ retail, Others as dedicated from time to time . 1. 7 Typ es of Credit Facilities Bank will go for ?Term financing for new project had BMRE of existing projects (large, medium, SME). ?Working capital for industries, trading services and others (large, medium, SME). ?Trade finance for import and export ?Lease finance ?Small loan for traders, micro enterprise and other productive small venture. ?Consumer finance ?Fee business 4. 2 Credit Management As EXIM bank is providing credit facility out of its total available funds, it has to manage these credits very efficiently.An efficient credit management system comprises many things and this cover the pre-sanction activities to post-sanction activities. Credit management is important as it helps the banks and financial institutions to understand various dimensions of risk involved in different credit transactions. At the pre-sanction stage, credit management helps the sanctioning authority to decide whether to lend or not to lend, what should be the loan price, what should be the extent of expos ure, what should be the appropriate credit facility, what are the various facilities, what are the various risk mitigation tools to put a cap on the risk level.At the post-sanctioning stage, the bank can decide about the depth of the review of renewal, frequency of review, periodicity of the grading, and other precautions to be taken. Having considered the significance of credit risk, it becomes imperative for the banking system to carefully develop credit management. For this reason, the bank is maintaining a division which is well-known(a) as credit division. 4. 2. 1 Process of Credit ManagementCredit Management Policy for any commercial bank must have been prepared in accordance with the Policy Guidelines of Bangladesh Banks Focus Group on Credit and Risk Management with some changes to meet particular banks internal needs. Credit management must be organized in such a process that the bank can smear its losses for payment of expected dividend to the shareholders. The purpose of this process is to provide directive guidelines that will improve the risk management culture, establish minimum standards for sequestration of duties and responsibilities, and assist in the ongoing improvement of concerned bank.The guidelines for credit management may be organized into the following sections 4. 2. 2Policy guidelines a. Lending guidelines b. Credit perspicacity and risk grading c. grace authority d. Segregation of duties e. Internal control and compliance 4. 2. 3 Program guidelines a. Approval process b. Credit administration c. Credit monitoring d. Credit recovery Now the guidelines are discussed in the following 4. 2. 4 Policy guidelines a. Lending guidelines The lending guidelines include the following ? Industry and Business Segment Focus Types of loan facilities ? Single borrowers/ group limits/ syndication ? Lending caps ? Discouraged business types As a minimum, the followings are demoralized oMilitary equipment/ weapons finance oHighly leveraged trans actions oFinance of speculative investments oLogging, mineral extraction/ mining, or other activity that is ethically or environmentally sensitive oLending to companies listed on CIB shadowy list or known oCounter parties in countries subject to UN sanctions oLending to holding companies. b. Credit Assessment and Risk GradingA thorough credit and risk assessment should be conducted prior to the granting of loans, and at least annually thereafter for all facilities. Credit Applications should summaries the results of the risk assessment and include, as a minimum, the following details ? Environment or social risk inputs ?Amount and type of loan (s) proposed ?Purpose of loans ?Loan structure ( tenor, covenants, repayment schedule, interest) ? Security transcription ?Any other risk or issue ?Risk triggers and action plan-condition prudent, etc.Risk is graded as per Lending Risk Analysis (LRA), Bangladesh Banks Guidelines of classification of loans and advances. c. Approval Authority A pproval authority may be as the following ? Credit approval authority has been delegated to Branch Manager, Credit Committee by the MD/ Board ? Delegated approval authorities shall be reviewed annually by MD/ Board. MD/ Board ?Approvals must be evidenced in writing. Approval records must be kept on file with credit application ? The aggregate exposure to any borrower or borrowing group must be used to determine the approval authority required. Any credit proposal that does not comply with Lending Guidelines, regardless of amount, should be referred to Head Office for approval. d. Segregation of Duties Banks should aim at segregating the following lending function ? Credit approval/ risk management ?Relationship management/ marketing ?Credit administration e. Internal deem and Compliance Banks must have a segregated internal audit/ control department charged with conducting audits of all branches. 4. 2. 5 Program guidelines a. Approval process The following diagram illustrates an ex ample of the approval process b. b.Cre