Cross Culture Management Exam Questions with Answers

Chapter 1 Q. 1. please, provide TWO examples which show that people about the world atomic number 18 static very diametrical from individually other, despite advances in technology and transportation. 1. In England children need to wear uniforms at school, but in Latvian schools nobody wears them. 2. Black schools and white schools still exist, as well as schools on religion Q. 2. Please give cardinal example that shows that charge is not the same everywhere around the world. 1.In China for example, business ppl dont resembling to sign papers, they are more open for mutual trust, if u postulate to sign paper with them, they lead think that u dont trust them, but In Eu or the States everything must be signed and written down to ensure that there wont be any problems. Q. 3. Please explain why some Chinese negotiators among themselves refer to their western counterparts as guileless barbarians. Chinese ppl evaluate only their own culture, and because of the culture differences towards theirs arent the same, they criticise western culture. If u want to do business with Chinese thus u will need to understand them, they wont do anything. ) Q. 4. Please explain the 4 quadrants of the Johari window in your own words. Q. 5. ONE advantage and ONE injury of having stereotypes Advantage Help process new information by comparing it with past realize and knowledge. Disadvantage It blocks our mental file we make our mindless open for other knowledge or information. because we think things about people that might not be true Chapter 2 Q. 1. More of import than observing behaviour is understanding the meaning of that behaviour.Please explain this statement and provide two examples. law-abiding behaviour is not enough. What is big is the meaning of that behaviour. This distinction is important as the same behaviour rear have different meanings and different behaviours nominate have the same meaning. Example Eye contact in Western culture means showing trust an d h one and only(a)sty whereas in Asia it is a sign of disdain and aggression. Example In Usa showing OK sign with fingers means approving smth, but in Brazil it means literally screw you Q. 2. Please, explain the three layers of this model and give an example of each layer 1.Artefacts and behaviour by observing (greeting rituals, dress code, use of titles of first and last name) 2. Beliefs and values (the bearing things are) by interviews and surveys (getting know the meaning of behaviour) 3. Assumptions (space, language, time) Interference and interpretation (distance between people as expressed in greeting rituals and ways of interacting) Q. 3. Please, choose a cultural artefact and explain its underlying belief/values. garb code For every culture there is different meaning in business dress codes 1.the States rolled up sleeves are considered a signal of getting down to business 2. Germany Always wearying casual form even if its really hot showing that they are here to work on 3. French reluctant to remove ties and jackets because its official meeting Q. 4. Saying that our colleagues are late to a meeting because they are Latin misses the point. Please explain why. For example is time seen as past/ familiarise or future assumption or monochromatic / polychromic in Latin. Thus we need to improve understand the behaviour observed to appreciate each other. Chapter 3 Q. 1.Please explain the 5 dimensions of Hofstede Q. 3. length Public (group oriented) vs. Private (more task-cantered) Time orientation Past, Present, Future Action doing vs. being Time focus monochromic vs. polychromic Communication high- scene vs. low context. Q. 4. 3 characteristics of high context communication and 3 characteristics of low context communication. High other things have to be considered ( listener has to read between the line when listening to a person or reading sth. 1. Reading between the lines 2. Influenced by closeness of human relationships 3.Not everythin g is explicitly stated Low Explicit orders given by person, listener doesnt have to listen or read between the lines. 1. Meanings are explicitly stated in text. 2. Direct and linear communication. 3. Based on feelings CH 5. Q. 1. Please, explain the differences between the rational analytic approach and the subjective approach. Which approach do you prefer and why? I prefer rational analytic approach, because its more based on facts and figures, since it is more important when making decisions. Q. 2. Please describe 3 characteristics of each strategy. 1. Controlling model is more objective, more precise and low context. . Adapting model more flexible, more qualitative, information gathered from personal sources like friends and colleagues. Q. 3. Please, provide 3 concrete examples of cultural differences you might have to deal with in a merger process. 1. Americans working with Nipponese ppl 2. The meaning of behaviour (Brazilians and Americans) 3. Q. 4. In what ways may differen ces in national culture hinder or facilitate internationalization efforts (page 139 141)? Notion of culture distance explains it as the greater the difference in syndicate versus host country culture, the greater potential difficulties.Chapter 7 Q. 1. Which four cross cultural competences for managing differences abroad can be distinguished? Explain each competence in a few lines 1. Awareness of ones cultural worldview 2. Attitude towards cultural differences 3. Knowledge of different cultural practices and worldviews 4. Cross-cultural skills Q. 3. Please, explain the different phases of a culture shock. 1. An initial stage of elation and optimism (the honeymoon) 2. A period of irritability, frustration, and confusion (the morning after) 3. And then a gradual adjustment to the new environment (happily ever after)Ch. 8 Mention ONE disadvantage and TWO disadvantages of a multicultural team. Do they tend to perform much better or worse than monoculture teams? Please explain your ans wer. Disadvantages greater potential for frustration and dissatisfaction richness of the diversity make interpersonal action and communication problems different cultural assumptions. Advantages contribute to new ways of looking at old problems, creating the chance for greater creativity and innovation The problem is how to get settled or how to arrive at a common ground.Diverse groups have to confront differences in attitudes, values, behavior, experience, background, expectations, and even language. The ocean metaphor is used in the book several times. How can you link each level of the ocean metaphor to the strategies for managing tasks? Artifacts (level 1) such as the use of titles of first and last name, the presence and form of agenda, amount of social vs. task orientated. The beliefs and values (level 2) are indicated in discussions regarding the roles of the leader (hierarchy) and the structure of meetings. The underlying assumption (level 3) has to do with the use of powe r, individualism.